Introduction
IRC Group ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.
We act as a data controller for the personal information we collect and process. We are committed to ensuring that your privacy is protected and that we comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
Information We Collect
We may collect the following information:
- Name and job title
- Contact information including email address, telephone number, and postal address
- Demographic information such as postcode, preferences, and interests
- Information relevant to customer surveys and/or offers
- Technical information about your visit including IP address, browser type, referral source, length of visit, and pages viewed
How We Collect Your Information
We collect information when you:
- Fill in forms on our website
- Correspond with us by phone, email, or otherwise
- Subscribe to our newsletter or other communications
- Request information or services
- Participate in surveys or feedback
- Visit our website (through cookies and similar technologies)
How We Use Your Information
We use your information for the following purposes:
- To provide you with the services you have requested
- To improve our products and services
- To send you promotional emails about new products, special offers, or other information we think you may find interesting
- To contact you for market research purposes
- To customise the website according to your interests
- To comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: Where you have given us explicit consent to process your data for specific purposes
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
- Legal Obligation: Where processing is necessary to comply with our legal obligations
Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.
Security
We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorised access or disclosure.
Sharing Your Information
We may share your personal information with:
- Service providers who perform functions on our behalf
- Professional advisers including lawyers, bankers, auditors, and insurers
- Regulatory authorities, law enforcement agencies, and other authorities when required by law
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
We generally do not transfer your personal data outside the UK. However, if we need to transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.
Your Rights
Under UK data protection laws, you have the following rights:
- Right to be informed about how we use your personal data
- Right of access to your personal data
- Right to rectification if your personal data is inaccurate or incomplete
- Right to erasure (or 'right to be forgotten')
- Right to restrict processing of your personal data
- Right to data portability, allowing you to obtain and reuse your personal data
- Right to object to the processing of your personal data
- Rights relating to automated decision-making and profiling
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make to our Privacy Policy will be posted on this page. Please check back regularly to keep informed of updates or changes to this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
IRC Group
2 Lamby Close
Leeds, LS28 9JS
United Kingdom
Email: [email protected]
Phone: 0330 043 0452
Complaints
If you have a complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.